If your query isn't answered below - Please do not hesitate in contacting us on 01608 819000 or via email enquiries@dogquest.co.uk
Q. How do I place an advert?
A. There are three simple ways to place an advert
1 | Use the online ad placement system – Firstly you will need to register for My DogQuest, this will allow you to place ads, manage your ads, store horses in your Virtual Kennel, set up email alerts and administer your personal profile. Once you have placed your advert and completed payment, you will immediately be sent a confirmation email containing a copy of your invoice. Your advert will go live once it has been checked and authorised by the DogQuest team. payment button
2 | Email your advert directly to advertise@dogquest.co.uk. Please supply contact details and we will contact you to arrange payment. This can be made via credit or debit card over the phone or a cheque can be sent in the post. Please note your advert will not go live prior to payment being received.
3 | Post your advert to DogQuest, 2 Southill Business Park, Cornbury Park, Charlbury, Oxon OX7 3EW – Please include a cheque or instruction for us to call you to arrange payment by telephone
Q. Can all users view my advert?
A | Yes. DogQuest does not impose any charges for viewing adverts at any time.
Q. I’ve paid for my advert, so why has it not gone live immediately?
A | Adverts must be checked and authorised by DogQuest before they go live. This ensures your advert looks it’s best and means that we are able to filter out any inappropriate items, thereby ensuring that we maintain the high standards for which DogQuest is known.
Q. How do I make changes to my advert or mark my advert as sold?
A | “My DogQuest” is the area in which you can manage your adverts. You will be able to mark them as sold and include a message to the buyer, change the price of your ads and change the contact details that appear on your adverts. Any other changes can be emailed to the DogQuest team at enquiries@dogquest.co.uk or give us a call on 01608 819000, stating the telephone number that appears on your advert or ad reference and we will make the changes for you
Q. How long will my advert remain online?
A | Adverts can remain online until your puppies have been sold. Adverts will automatically expire after 16 weeks; if you still have puppies from your litter available at this point please notify us and we will extend your advertising free of charge.
Q. How can I refresh my advert?
A | Adverts can be refreshed at any time via the Manage My Adverts section within My DogQuest. This will bring your advert back to the top of the listings for just £3.50
Q. How do I find the Dogs and Puppies for sale?
A | You will see a drop down menu on the left hand side of your screen titled Dogs & Puppies for sale. If you click on the arrow on the right of each title (ie Dogs & puppies) the drop down menu will appear and you will be able to select a category. This will take you to an introduction page which may contain a few premier adverts, from here please select from the navigation that appears at the top and bottom of the page to view all adverts in that section.
Q. Can I swap / add photos to my advert?
A | You can replace a picture at any time free of charge, all you need to do is email the replacement picture along with your telephone number to enquiries@dogquest.co.uk. You are welcome to add extra photos to your advert, each extra photo costs £2.50, we will give you a call to arrange payment on arrival
Q. How do I know how long an advert has been online?
A | All new adverts go in at the top of the page and gradually work there way down as they get older
Q. How do I contact you?
A | Our telephone number is 01608 819000 and our office is open from 9am to 5.30pm Monday to Friday. Email us at enquiries@dogquest.co.uk. Our postal address is DogQuest, 2 The Stable Block, Cornbury Park, Charlbury, Oxon OX7 3EH. Please do drop in to the office if you wish, we would love to see you!!
